On July 18, 2014 we visited your store in Durham NC. Unfortunately due to meetings and paperwork we did not arrive at your store until 4:45 on a Friday afternoon. We had to try to build a scaffold inside a chase at Duke University the next day. We were in a bind and needed serious help. I want to tell you of the exceptional job your employees did to help us. The counter people were excellent to deal with they stayed past 5:00 to help us. The person who helped us the most was a gentleman named Ricky Hickman. He figured what we needed, he helped us load the materials, he came into work twice on a Saturday and gave us extra pieces we needed. Mr. Hickman deserves a extra thank you for the help he gave us. I want to thank all the employees at the Durham store for helping us. In a world where customer service seems to a thing of the past it is wonderful to see a group of people who do such a excellent job.
Willis & Willis Heating, Cooling & Plumbing